Total Disappointment on SUN's Customer Service

My Dear and I went yesterday to SM SouthMall Las Piñas. Since I have a weekend shift that day, I have decided to go straight to the mall after my shift, which is around 3 in the afternoon. Good thing my Dear fetch me up after his V-Ball game which is just near our office. Kawawa nga yong Dear ko kasi he came in from a shift the night then and his out is 6 in the morning. He just took a nap for an hour or 2 then went to his V-Ball game with our ka officemates din and some few friends. So imagine how tiring it is tapos pinilit pa nya talaga akong samahan sa SUN store sa SM SouthMall. I didn't thought naman kasi na maglalaro siya and akala ko he'll go straight home to take a rest first para mey enough sleep pa sya since may shift pa siya sa gabi. My Dear is a Network Engineer and our office operates 24/7 worldwide kasi yon kaya ganun. What I hate the most is, pagdating sa SUN Store. Konte nga yong tao. Pambihira naman talaga ang customer service nila. When we came in, the number being called is 45+ something and we're 54. Kaso wala naman tao sa loob (and sa malamang, nagsialisan na din siguro sa inis). So we decided to stay and wait. Nung una, dalawa pa yong nasa customer service area. Kaso tumayo yong isa, without even leaving a sign that says "Next Counter" please. So those who are waiting in there, were left hanging. Hindi alam kung may papalit or what. We have waited I guess for another 30 minutes or almost an hour. When a lot of people came na sa Store, I saw a guy came out from their mini office. And take note, mukhang bagong gising. Kung hindi pa dadami ang customers hindi sila magwowork. Is that how they operate? Nung tinawag na yong nauna sa amin and nung turn na namin, my Dear said:

Dear: "Lalabas ko yong iPhone ko para hindi nila sabihin wala tayo pera"
TataDear: "Dear grabe ka naman, hindi naman siguro sila ganun"
Dear: "Dear, kahit sang Sun Store, most of them mapanlait."

I was so like "Uhhh mmmm ???"... At hindi nga sya nagkamali. Since at that time, feeling ko nahaggard ako and especially my Dear na naka pang V-Ball game pa na suot, feeling ko nga minata-mata kami ng mga workers ng Sun. We were there to upgrade Dear's other line to a new plan that would cost 999Php or the 1,399Php. The girl asked for his number. 2 current plan of his showed up on the system. So he said he'll upgrade the main line. Right then and there, parang ininsulto kami. He showed us the plan that cost 300 up to 600 peso. When I asked for a higher plan around 999Php or the 1,399Php parang ayaw pang maniwala. We asked what's into the 999Php and she said blah blah blah.. however the unli text to another network which I prefer the most is not included. So I told Dear na yong 1,399Php na lang. May Unli Data, text to all network pa and 6 hours something sun phone calls ata. Tapos sabe nung girl, "May cash out po yan na 9,600peso" and so we said, ok then we asked the Samsung Mega which I like and good thing, on that one, we don't have to cash out anything. She then said, may current payslip ba kayo? COE, billing statement and were like "Huh? E we're your current subsciber and has been using Sun for years and years na and beside, Dear called their hotline and was informed that we don't need to provide those stuffs. Sabe namin, if they agree, we can access our Payslip since it's online and they'll print it na lang, kaso daw, kelangan COE. Sabe namin, sana beforehand sinabihan kami para nadala namin yon. We asked them if they'll accept a credit card billing statement, pwede daw, kaso dapat dalawang billing statement. We told her, ibibigay nga namin lahat diba. Kaso pinaninindigan nya na, Payslip comes in hand with COE so dapat ganun daw. How ironic.I told her, we're not a new subscriber, we're a loyal Sun subscriber. Kung hind lang sa magandang bundle nila, hind naman kami magstick sa kanila e. I like their Unli Text / Calls etc. kasi. Yon kasi kelangan ko specifically. If Dear upgrades it, I will be the one who's going to use it. I have a bigger phone kaso I plan of giving it to my sister. Sabe nung girl, piliin ko na lang daw yong tig 300 or 600 Php. E di bibili na lang ako ng phone I told her. Dear told her, bat ganun, sa SMART, I just showed them this and that, after nun, approved agad and binigay agad yong iPhone nya. I told Dear, "Never mind.. Ayoko na". Sa isip-isip ko, pag nakita nyo payslip namin, baka nganga kayo.

Remember: Dapat each one of us is treated equally. You look mayaman man or not. We don't have to judge people right away. Akala ko nung sinabi ni Dear na hindi kami papansinin because we look haggard and pagod at sabihin lang na wala kami pera, I thought talaga nagbibiro lang sya. Since he's been a sun suscriber na din for a long time, alam na nya talaga siguro how most of them are. Na disappoint talaga ako. It's so sad to know na may mga ganyang tao. Hindi talaga ako nag-isip nung una, kaso nung ma experience ko yon. Parang naniwala tuloy ako.

I remember what my Tita once said, she's my mom's friend and an owner of a resto-bar in a Hotel. "Hindi ang isang company ang syang talagang bumabagsak sa isang business, it's because we often don't know how the people working in there are treating the customers. Hindi mo alam nalulugi ka na pala, kasi nawawalan kana ng valued customers mo because of some employees na hindi marunong magpakita ng tamang asal towards others."

We'll try again later and we'll bring as much requirements as we can. Hope they'll treat us right this time. Sana may makabasa nito from the company's management. We don't want din naman na may matanggalan ng trabaho coz' we know how hard it is to look for one. Sana lang, they'll be trained how to offer a great customer service.

Thank you for reading :)